Refund and Returns Policy

Last Updated: September 28, 2023

Welcome to dotspallette.com (the “Website”), owned and operated by Bindu Kamboj (the “Artist,” “we,” “us,” or “our”). We appreciate your support and are committed to ensuring your satisfaction with your purchase. Please review our Refund and Returns Policy carefully.

1. Refund Policy

1.1. Refund Eligibility: We want you to be happy with your purchase. If you are not satisfied with your purchase for any reason, you may request a refund within [number] days from the date of purchase. To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within the specified time frame.
  • The product or artwork must be in its original condition and packaging.
  • Proof of purchase is required (e.g., order number or receipt).

1.2. Non-Refundable Items: Certain items are non-refundable. These include:

  • Custom-made or commissioned artworks.
  • Digital products or downloads.
  • Gift cards or certificates.

1.3. Refund Process: To request a refund, please contact us at dotspallette@gmail.com with your request, providing details of your purchase and the reason for your refund request. We will review your request and respond to you within a reasonable timeframe.

1.4. Refund Method: Refunds, when approved, will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account.

2. Returns Policy

2.1. Returns Eligibility: If you receive a damaged or defective product, you may be eligible for a return. To be eligible for a return, the following conditions must be met:

  • The request for a return must be made within 7 days from the date of delivery.
  • The product must be in its original condition and packaging.
  • Proof of purchase is required (e.g., order number or receipt).

2.2. Return Process: To request a return, please contact us at dotspallette@gmail.com with your request, providing details of your purchase, images of the damaged or defective item, and the reason for your return request. We will review your request and respond to you within a reasonable timeframe.

2.3. Return Shipping: If a return is approved, we will provide you with instructions for returning the item. You may be responsible for the cost of return shipping, unless the item is found to be damaged or defective due to our error.

3. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at dotspallette@gmail.com.

By making a purchase on our Website, you agree to comply with the terms and conditions of this Refund and Returns Policy. This policy constitutes a legally binding agreement between you and the Artist.